Woman: "Where are your cross-country skis? I only see downhill."
Employee: "Oh, we don't have cross country this year, we opened too late to have them, but we will next year. Our other stores have them."
Woman: "You should be ashamed of yourselves."
Employee: "I'm sorry."
Woman: "Well, that doesn't help my five year old."
- REI, Schaumburg
-- Submitted by Shamed and Abused